39EGYTtHRxIslKLPambXIVQ5uLXLWoflphZUrGfi7JY Angle Oar Adaptive Kayaking Equipment page contents E1238296C9AB2A3A16BD08114EFAF308
 
  • Meg McCall

The 2019 Annual Customer Satisfaction Survey Results Are In!


As a small business owner, you put your heart and soul into what you do. And though you hear customer anecdotes from time to time, you don’t really understand how your products are being received and whether they’re successfully meeting the needs of customers until you ask some pointed questions and collect responses.

That’s why, for two consecutive years now, we’ve been asking every single Angle Oar customer to participate in a year-end customer satisfaction feedback survey. We want to know the good, the bad and the indifferent!

This year, our response rate was 48%. The majority of respondents (92%) had purchased our Versa Paddle for sit-in kayaks; 17% had purchased a Gamut Paddle Holder for sit-in kayaks.

Here’s what we learned…

The Headline Results

Angle Oar Customer Satisfaction Chart
  • 100% of customers were either Extremely Satisfied (67%) or Somewhat Satisfied (33%) with the Overall Quality

  • 100% were Extremely Satisfied with the Packaging