39EGYTtHRxIslKLPambXIVQ5uLXLWoflphZUrGfi7JY Angle Oar Adaptive Kayaking Equipment page contents E1238296C9AB2A3A16BD08114EFAF308
  • Meg McCall

The 2020 Adaptive Paddling Season in Review: Annual Customer Satisfaction Results & Highlight Reel

Despite the pandemic, 2020 was a banner year for kayakers. Some took advantage of the situation to spend a lot more time in their 'yaks. Others invested in adaptive equipment they'd previusly tried via an adaptive kayaking program for themselves. And a lucky few paddling programs found creative, safe ways to get new paddlers on the water for their very first time.

In honor of this most unusual year, we put together a short highlight video featuring many of our customers.

In addition, we just completed our third consecutive year-end annual customer satisfaction survey. We asked every single customer from 2020 to participate, and 43 percent of them responded. We wanted to hear it all -- the good, the not-so-good and the indifferent.

Of the respondents, 92% had purchased or used our Versa Paddle (for either sit-inside or sit-on-top kayaks); 23% our Gamut Paddle Holder; and 23% our new kayak outriggers. In addition, 31% of our customer respondents engaged in some sort of consultation with us or one of our adaptive instructor colleagues to understand what types of adaptations would be best suited for their needs. What follows are the full results.

The Headline Results